At MotorMakeover, we strive to provide our customers with the highest quality car gear and accessories. However, we understand that sometimes things may not meet your expectations or unexpected issues may arise. Therefore, we have implemented a clear and fair Refund and Returns Policy to ensure your satisfaction and peace of mind.

  1. Returns

If you are not fully satisfied with your purchase, you can return the item within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as personalized or customized products, may not be eligible for return due to their unique nature.

To initiate a return, please contact our customer support team through our Contact Us page or by emailing [email protected] Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process and provide you with a return shipping label, if applicable.

Once we receive the returned item and verify its eligibility, we will process your refund. The refund will be issued in the original payment method used during the purchase. Please allow 5-7 business days for the refund to reflect in your account.

Please note that the customer is responsible for any return shipping costs, unless the return is due to an error on our part or a defective product.

  1. Exchanges

If you received a defective or damaged item, we offer exchanges for the same or a similar product. Please contact our customer support team within 7 days of receiving the item to report the issue. Provide your order number, details of the problem, and any supporting evidence, such as photos or videos.

Our team will assess the situation and guide you through the exchange process. In case the desired item is out of stock, we will offer you a suitable alternative or provide a refund.

  1. Refunds

Refunds will be processed for eligible returns and cancellations. If your return meets the required criteria, we will issue a refund for the full purchase price, including any applicable taxes, excluding the original shipping charges. Please note that any promotional discounts or coupons used during the purchase will be prorated and deducted from the refund amount.

In case of a cancellation before the item has been shipped, a full refund will be provided. If the item is already shipped, the refund will be processed once the item is returned to us.

  1. Non-Refundable Items

Certain items are non-refundable and cannot be returned unless they are defective or damaged. These include personalized or customized products, as well as items that are explicitly marked as non-returnable on the product page.

  1. Return Shipping

When returning an item, it is essential to package it securely to avoid any damage during transit. We recommend using a trackable shipping service to ensure the safe delivery of the return. Please note that the customer is responsible for any return shipping costs, unless the return is due to an error on our part or a defective product.

  1. Customer Support

Our dedicated customer support team is available to assist you with any questions, concerns, or issues regarding returns and refunds. Please reach out to us through our Contact Us page or by emailing [email protected] We will strive to resolve your queries and provide a satisfactory solution promptly.

At MotorMakeover, we value your satisfaction and aim to make your shopping experience hassle-free. We appreciate your trust in us and are committed to addressing any concerns or issues in a fair and transparent manner.